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F.A.Q

Product

Yes, Dhaval Sculpture offers customization of products. Please contact us via phone or email to provide us specific details based on which, we will prepare a design and share with you. It generally takes around 15-20 days (depending on requirements) for a customized statue to be ready.

Please visit our manufacturing units in Jaipur (statues) and Ahmedabad(temples), to browse or buy in person.

PLACING ORDER

Please fill in the form available on the product page of the item you like to get the price and other details. For placing the order, you’ll need to make a 50% advance payment on the order. The remaining amount has to be deposited before the order gets shipped.

PAYMENT

In order to confirm your order, a 50% advance on the total amount (including shipping, packing, insurance, fumigation and other levies) will have to be made. The remaining 50% payment has to be made before the goods are dispatched.

Domestic (India) orders: RTGS/NEFT, Cheque, Cash or D.D.
International orders: Bank T/T, PayPal, Western Union or Money Gram

SHIPPING

We ship anywhere in India as well as all over the world including U.K., U.S.A., Canada, Australia, South Africa, Singapore, Malaysia, Tanzania, Europe, Germany, etc. We welcome clients from all big and small countries!

Domestic (India) orders: For small-sized statues and wooden temples, we use reputed domestic couriers, while for larger orders we dispatch the products using land or railway transport.

International orders: For small-sized statues and wooden temples, we use popular air way shipment companies like DHL, FedEx, UPS, etc. Larger orders are dispatched by means of sea way shipment.

Based on the customer’s location and the volume of the order (including packaging), we determine the shipping charges from various logistic companies. Hence, the shipping rates are not fixed.

For international orders, our shipping rates do not account for any customs, duties and other taxes. These will be borne by the customers.

Please check with your custom authorities to determine the duties or taxes for importing idols/temples into your country as these vary from one country to another. In most countries, customs charges are the same as sales tax/VAT.

CANCELLATION

Once the advance payment has been made on an order, it cannot be cancelled. If you do wish to cancel the order after the initial payment, please note that no refunds will be issued in this case.

RETURNS AND REFUNDS

Since we dispatch an order only after explicit approval from you regarding the correctness and quality of the item, we will not be able to entertain any requests for returns or refunds on orders once dispatched.
Under no circumstances any refunds will be made on an order once received by you. If after receiving the product you wish to return for reasons such as you did not like damage during transit, unfortunately we cannot accept the returns.